CHARGERHELP! INC.

Electric Vehicle Supply Equipment (EVSE) Reliability Technician (Detroit, MI)

About Us

ChargerHelp! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations. We pride ourselves on being a trusted partner within our industry. We believe we have a social responsibility to reduce our carbon footprint and lower greenhouse emissions. We are working hard towards ensuring EV charging stations have a 97% uptime. We are the only national EVSE-dedicated operations and maintenance service provider, ChargerHelp! takes a technology first approach to providing our clients with reliable, predictable, and hassle-free EV charging.

About the job

As the EVSE Reliability Technician, you will be responsible for inspection of the EV charging station(s) and charging station components to ensure that all system components are clean and functioning within the designed specifications. Technicians will perform break/fix services for stations experiencing communication, software, and technical issues. The technician will report to the Field Service Manager.  

This position has a projected start date of March/April 2024

You will receive specialized training for this position.

In this role, you will

• Repair, maintain, troubleshoot and service electrical charging infrastructure using skills and tools  that range from computer diagnostics to basic electrical tools 
• Ensure that all services and projects are delivered on-time, within scope  
• Report and escalate issues to company management as needed 
• Perform risk management to minimize project risks 
• Establish and maintain relationships with third parties/vendors 
• Create and maintain comprehensive documentation 
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project 
• Attend conferences and training to stay up to date on training requirements and certifications
• Perform other related duties as assigned 

What you will bring

• Strong technical skills but always seeks a challenge
• Ability to take initiative and produce results
• Adaptable to the changing dynamics of start-up business strategy 
• Proven working experience in field service operations 
• Proficient written and oral communication skills. Sensitive to client needs and can develop warm client relationships
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision 
• General knowledge of charging, EV automotive and/or vehicle systems 
• Hands-on experience in either electrical, mechanical or other related field service experience;  experience with electrical and mechanical troubleshooting

What's Essential

• High School Diploma or equivalent
• Valid Driver's License with clean driving record
• Reliable transportation
• Willingness to travel up to but not limited 50% of the time via on road and air
• Basic computer skills
• Electrical experience
• Minimum 3 - 5 years of field technician experience 
• Completion of ChargerHelp! Training upon onboarding

Physical Requirements

• Physical and Environmental Demands include but not limited to the following: lifting, bending,  climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in  extreme temperatures (cold/heat), confined quarters, excessive noise and high voltage

Perks

• Basic Health Insurance: Medical, Dental, and Vision 
• Paid Time Off and Sick Leave
• Mileage reimbursement
• Company Equity 
• No weekends
• End of Year Holiday Week Off 
• Multiple Company Sponsored EV Related Certifications

Salary:  $30 per hour